Internet Burst Capacity

REANNZ is ready to assist our members as they prepare their organisations for any changes to their working environments and business continuity plans in regards to COVID-19, having been engaged by some members to provide assistance and network assurance during this time. These conversations have enabled us to gain an understanding of the potential impact the situation is having on our members and their organisations.

A way in which we have responded to these concerns from our membership is to temporarily lift the internet burst capacity for all of our members. We have increased each member’s internet burst capacity to allow them to leverage any collaboration tools or remote learning tools that they may require during this time. This then lowers the risk of members running up against their internet limit and disrupting the flow of communication when using these tools.

However, this is not guaranteed internet capacity and there may still be discards, but we are monitoring this closely and implementing measures to minimise this. We will review the effectiveness of increasing internet burst capacity in one month’s time and will review plans to address internet capacity if there are unexpected usage swings on the network. 

We are collaborating closely with our Global National Research and Education Network community, and following closely the measures they advise to take in order to maintain services and ensure smooth business operations for REANNZ and our members.

We are here to help and support our members and the research and education community, and we will continue to monitor this rapidly evolving situation and provide updates as more information becomes available.

If you have any questions or concerns or would like some support we are more than happy to assist you. Please contact us via the details provided below. For up-to-date information on the New Zealand Government’s response to COVID-19 visit the Ministry of Health’s website, and find information and guidance from the World Health Organisation here.

For network issues, outages or planned maintenance contact our NOC by email, or phone directly for urgent issues.

Email: help@reannz.co.nz

Phone: 0508 466 466

Contact Engagement and let us know how we can help you and your organisation.

Email: engagement@reannz.co.nz

Phone: 04 913 1090

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